Positive feedback from passengers

Every day we survey a sample of passengers to gain feedback on their journey experience. For the first quarter, our passengers rated their overall journey experience at 4.5/5, with some positive comments we’d like to share with you.

“Everything was done to a very high standard.”

“Very professional driver, good service, I’m pleased with the experience.”

“Superb driver. Made me very comfortable as a wheelchair user and was chatty through the whole journey, without it ever feeling like he felt he HAD to talk. Again, I only used the taxi as I am a wheelchair user and was making a train journey where one leg was a bus replacement, but I would be very happy to have the same driver at any time in the future. An absolute pleasure to be his customer and a credit to [operator].”

“Absolutely exceptional, car clean, driver courteous and turned up dead on time and arrived spot on.”

“Always a first-class service and the staff are lovely people. Friendly and importantly on time.”

“It was an absolute pleasure to be driven home by Richard. He’s a very professional yet friendly and charming driver and a credit to [operator]. My journey home was funny and I felt very safe. Please can he be told that he is an absolute credit to the company.”

“Had a great conversation with my driver it made the long journey better.”

“An excellent, articulate, courteous and pleasant Driver who performed his duties impeccably. Thank you to him.”

“The driver was very sensitive as I am a disabled passenger and handled my journey very well. He even helped me in and out of my taxi and assisted me into the porch of my home by folding my wheelchair for me. He was happy to help and its always great using [operator].”

“The driver I had advised that by using the direct route I would not make the train I was going for. We saw the queue of traffic. He used his local knowledge and not a sat nav to go a different route and I got to the station in plenty of time. He was a really pleasant person. Well recommended.”

“Excellent driver very professional, on time and courteous. Pleased with his driving very smooth.”

“Really good service. Very friendly courteous professional driver. Quality vehicle, clean, comfortable and safe.”

“Very thoughtful and careful driving.”

“Very professional and helpful driver.”

“Clean car, safe driving, arrived early which was great.”

“Driver was the best one I’ve had. A true credit to your company.”

“10/10 Very good ride, safe journey, comfortable car, polite driver.”

“A comfortable journey in phenomenally bad weather conditions with an excellent, courteous, and very helpful driver.”

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