Case Studies

We work hard to make your journey from A to B hassle free. Here’s some feedback from clients we’ve provided transport management solutions for


 Case Study

As a passenger transport company, safety, security and reliability is non-negotiable, and that applies beyond train travel. Cabfind enables us to provide taxis with total peace of mind.

Rosalind Carter Procurement Manager

Keeping journeys on track

Getting people where they need to be for a leading UK train company

GWR operates long-distance inter-city services along the Great Western Main Line to and from South West England and South Wales, as well as the Night Riviera sleeper service between London and Penzance, with trains stopping at over 270 stations.

With drivers and crew requiring transport to stations, often at a moment’s notice, or in the event of unforeseen circumstances, passengers needing taxis to continue their journeys, rapid reliable ground transport deployment is an essential part of GWR operations.

After managing taxi provision in-house, GWR appointed Cabfind in 2010 to provide ground transport services across all regions. Working in partnership to meet the unique demands of one the UK’s busiest rail operators, Cabfind is now a key component in ensuring trains run on time, and passengers get to where they need to be, whatever the circumstances.

Time sensitive

Taxis are frequently required to transport drivers and crew to their departing station, often at a moment’s notice. These journeys are time critical. No matter what the circumstances – late notice, traffic disruption – it’s essential that drivers arrive on time for the train to depart on schedule.

Delays not only impact on passengers, they have a direct effect on commercial performance with rail companies receiving heavy fines for late services. Cabfind’s support team and suppliers work to ensure these priority journeys are rapidly deployed, planning the fastest routes live to avoid delays.

 Reliability and security

Rail crew rely on taxis not only to take them to their departing station, but to return them home, from any location, day or night. Knowing that all journeys are booked and managed by Cabfind, with central booking operations, total UK coverage, quality assured suppliers and driver checks, gives crew added peace of mind.

Cabfind’s strict vetting process and continuous assessment of drivers and suppliers also ensures passenger safety on train replacement journeys.

Keeping costs in line

With hundreds of regular staff journeys a month, and ad-hoc passenger replacement rail journeys, taxi travel can be a significant expense to the company.

Cabfind has worked with GWR, managing costs and operations, to make ground transport as efficient and cost-effective as possible. This includes consistent pricing, with fixed costs for regular journeys, and a simple, single invoicing system to minimise administration.

 Performance management

Rail companies are continuously monitored on performance. Cabfind ensures GWR are always up-to-date with the status of their ground transport with a bespoke suite of reporting including weekly updates and review on journeys and KPI targets, bi-monthly operations reviews, and monthly on-site face-to-face meetings.

The journey continues

Approaching ten years, Cabfind’s long-term partnership with GWR has seen a managed taxi service become an intrinsic part of their operations. With advances in technology and data analytics, Cabfind are now working together to uncover new insights and develop new tools to make taxi travel even more efficient and effective.

Explore the risk of an exposed taxi travel policy

While most travel policies have robust plans and best practices for accommodation, rail and air travel; taxis are often left for the traveller to arrange independently, despite that fact that taxis are the least regulated mode of transport.

As the UK’s leading managed taxi service, Cabfind has commissioned independent research to explore the risk of an exposed taxi travel policy.

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